The Online Site Support Center has three key components:
The first is the Self Help Center which is designed to help you learn what you need to know to manage your site effectively. The Self Help Center is under continuing development....and, we are always interested in new ideas for additional content that would be of help to you! So, if you see ways we can improve the Self Help Center, be sure to let us know.
The second is the Trouble Ticket System. Just send an e-mail to support @ benchmarkhosting.com (remove the spaces first). With
our new automated trouble ticket system, all e-mails sent to support are queued automatically as trouble tickets and handled in the order in which they were received. Simple, quick and easy! Be sure to check the Self Help
Center first. You can find answers for many of your questions there.